UNIFIED COMMUNICATIONS

Unified Communications as a Service is a virtual hosted phone system that allows 27/7 access from around the world.

Selecting a phone system for your business can be a daunting task when deciding to use an on-premise solution or a hosted phone system (PBX – private branch exchange). Red Hinge can design, deploy, and manage your telephony infrastructure, with solutions that include, VoIP, IVR systems, voice calling plans, voicemail, and more. Our seasoned telecom experts will help you through the provider selection process.

A hosted phone system, also known as Unified Communications as a Service (or UCaaS) is a virtual phone system hosted for you by a service provider. Most companies are opting for hosted phone solutions like Voice over IP (VoIP) to provide a Cloud-based phone system and messaging systems for their businesses. This Unified Communication experience is seamless by allowing you to make calls on your laptop, smartphone and tablet. After navigating a provider, we will negotiate the contract on your behalf and get you the best service and payment terms.

A hosted PBX, is quick and easy to set up, which means no downtime for your business or expensive installation costs. We will host your PBX, so there is no need to hire someone in-house to manage and maintain it. The hosted PBX is a scalable solution – easy to scale up or down with minimal work and costs. A virtual PBX is conveniently simple to use and manage and employees can work from anywhere with access to internet. We will ensure that your new services are deployed properly, on-time, and cause minimal disruption in your business.

Benefits of UCaaS

Here are five ways UC can help enhance your business service standards:

That’s the basic advantage of UC: faster and the best, more efficient collaboration among colleagues. That includes instant messaging, conferencing, and telephone-based tools. When it comes to customer service, this smooth collaboration allows your employees to bring another team member into the conversation without asking the customer to wait.

UC can also help you give customers better, access to the experts, whether they’re within your own company or a partner’s. The internal conferencing features give customer service reps access to experts and the ability to transfer the customer directly to the expert, seamlessly.

UC is great for companies that have global customers. International customers have multiple ways to contact you with whichever communications method works best. On your team, a UC solution will stack voicemails, emails, and other messages into one inbox, which allows you to respond to your customers in any time zone.

UC will connect customers, who are searching for product, to in-house experts who can help guide them to the right product and even upsell other products. You can integrate a customer relationship management (CRM) solution with a UC solution to provide employees instant access to customer order histories.

The UC conferencing solution has a web-based application complete with audio, video, and collaboration tools so you can communicate with customers any time. A high customer service standard is critical to the success of all small business.