Support Ticket

If you have any challenges with your website or your network (computers, devices or server) submit a support ticket and one of our team members will contact you with a resolution plan. Thereafter, one our technical engineers will, if necessary, attempt to resolve the issue remotely. If the challenge requires an onsite visit, we will coordinate an immediate appointment with one of our engineers and track the status with a case number.

Website Support

Website software, plugins, applications and themes need updating on a regular schedule to avoid attacks through malware, viruses and hacks. The best website security should protect you from unauthorized logins (front-end), changes to your website content (malicious code injections), and file and folder protection (server, network and DNS level).

We manage websites on a weekly/monthly maintenance schedule that involves monitoring website activity and resolving any challenges from brute force attacks. Being on a maintenance schedule ensures that your website will be up 99.99% of the time. The website support includes backing up all files, folders and databases in the instance of an attack taking your website offline.

Network Support

Our approach to successful network support is a 360 degree viewpoint of all of your computers, devices, software and data. We offer full, high-level advisory and consulting services to help mitigate any issues before they arise throughout your asset’s lifecycle.

Red Hinge provides both onsite and remote IT support services. You have immediate access to our technical team to respond to your daily issues. If your challenge requires a more advanced approach, we have field service engineers that conduct site visits during emergency and regular intervals for maintenance and support.

We manage your data and assets likes it our own. Your computers, servers, routers, printers, switches, firewalls, wireless devices and cabling are monitored with real-time status reports to keep you aware of all activity on your network server.